Refund Policy
DRAFT. Not legal advice. This document must be reviewed by a qualified lawyer (including for the Israeli Consumer Protection Law, 5741-1981 and its distance-selling and cancellation rules, EU/UK consumer withdrawal rights, and consistency with Lemon Squeezy's buyer terms) before publication. Placeholders in {{DOUBLE_BRACES}} must be completed.
Last updated: {{EFFECTIVE_DATE}}
This policy applies to paid Canary subscriptions (currently Starter and Pro) operated by {{COMPANY_NAME}}. The Free plan, the free check and the free security scan cost nothing and are not covered.
1. Who processes payments and refunds
Canary subscriptions are sold through Lemon Squeezy, our reseller and Merchant of Record. Lemon Squeezy charges your payment method and issues any refund to the original payment method. We approve refunds; Lemon Squeezy processes them. How long a refund takes to appear depends on your bank or payment provider: {{REFUND_PROCESSING_TIME}}.
2. Cancel anytime
You can cancel your subscription at any time through the Lemon Squeezy customer portal (from Manage billing in your dashboard or the link in your receipt email), or by emailing {{CONTACT_EMAIL}}. Cancelling stops future renewals. {{CANCELLATION_EFFECT_LEGAL}}
3. When you can get a refund
- First payment: if you request a refund within {{REFUND_WINDOW_DAYS}} days of your first payment for a plan, we will refund it in full. {{FIRST_PAYMENT_REFUND_CONDITIONS}}
- Renewals: {{RENEWAL_REFUND_RULE}}
- Service problems: if the Service was materially unavailable or did not work as described for a significant part of a billing period because of a problem on our side, contact us and we will offer a fair partial or full refund.
- Duplicate or mistaken charges: if you were charged twice (for example, for two plans at once) or charged after a cancellation that we confirmed, we will refund the incorrect charge.
4. When refunds are not normally given
Except where the law requires otherwise, or as stated in Section 3, we do not normally refund:
- partial months after cancellation;
- periods in which you did not use the Service;
- subscriptions terminated because of a breach of our [Terms of Service](terms-of-service.md) or [Acceptable Use Policy](acceptable-use-policy.md) (for example, scanning apps you were not authorized to test).
5. Your statutory rights
Nothing in this policy limits rights you have under mandatory consumer law. {{ISRAELI_CONSUMER_CANCELLATION_RIGHTS_TEXT}} {{EU_UK_WITHDRAWAL_RIGHTS_TEXT}}
6. How to request a refund
Email {{CONTACT_EMAIL}} from the email address used at checkout, including the date and amount of the charge (or your Lemon Squeezy order number). Never send full card numbers. We aim to reply within {{SUPPORT_RESPONSE_TIME}}.
7. Chargebacks
If you have a problem with a charge, please contact us first; we can usually resolve it faster than a chargeback. Opening a chargeback may result in suspension of your subscription while it is resolved.
8. Changes
We may update this policy. Changes apply to payments made after the updated policy is published.